Shipping policy
⏱ Order Processing
- Orders are typically processed within 24 hours of being placed (excluding Sundays and holidays).
- Once your order is confirmed, you’ll receive a confirmation email.
- If you don’t see the email within a few minutes, please check your spam or promotions folder.
- Once shipped, we’ll send you a shipping confirmation email with tracking details.
- Please double-check all order details before placing your order, as modifications are not guaranteed once confirmed.
- Orders may experience slight delays during special releases, holidays, or sale periods.
📦 Shipping Methods
- We offer free standard shipping across India
- Estimated delivery time: 5–7 working days from dispatch
- Our trusted logistics partners include Bluedart, Delhivery, and others
💬 Customer Support Hours
Monday to Saturday
11:30 AM – 7:00 PM IST
Email us anytime at: support@softsavg.com
📅 Holiday Schedule
Orders are not processed on major holidays including:
- Diwali
- Christmas Eve & Christmas Day
- New Year’s Day
- Independence Day
- Republic Day
❓ Lost or Delayed Packages
Once a package is marked as delivered by the courier, Softsavg is not liable for any lost, stolen, or damaged parcels.
However, we’ll gladly assist you in raising a ticket with the courier partner if needed.
🔖 Shipping During Sale Periods
During promotional events or clearance sales, delivery timelines may extend due to high order volume.
Products marked as "SALE" may not follow the standard shipping window.
